How to Start New Hires on the Right Track

Assessing employees starts on Day One. Your hiring process shouldn't be complete until you have a fully-oriented employee with their own development plan -- a clear plan of action that will engage and hold your new hire accountable.

Because the sooner you set expectations for your employees, the more likely you are to have a productive team that supports and grows your business. And that isn't the only benefit. There are three primary reasons to create individual development plans for managing performance. A development plan will:

1. Set expectations for performance. It gives employees clear expectations for their results. Statements in writing mean there is a greater likelihood of meeting or exceeding expectations. Having clear goals makes them more achievable.

2. Create a coaching document and put a process in place with a road map for advancement and a schedule to review progress, which holds managers accountable for providing feedback.

3. Create a benchmark that shows growth and improvement or the lack of progress against goals. This benchmark will assist you in developing your team members at all levels. Creating a record of improvement will make it easier to adjust the job fit for the employees and to make decisions in a more timely way about where you want to invest in developing employees.

Development plans show what employees can do to grow and develop, to advance, to become more valued, and to be more satisfied in their work. They also point out what kind of support and assistance they will need to get where they are going faster.

Components of the Plan
One mistake many managers make, often because they use poorly designed development plan templates, is to take on too many challenges at once. Keep the plan as simple as possible. Identify a combined total of two or three measurable objectives within the following three job-related categories:

• Focus on the employee's career growth. Examples include attending classes, seminars or workshops, or participating in on-the-job training or self-study programs (e.g., books, DVDs or web-based training).
  
• Help the employee improve personal aspects of his or her performance, behavior or conduct. Examples of task-oriented performance goals are improving computer proficiency, time management or presentation skills. Or the employee can focus on correcting behavioral problems that negatively impact group morale, job performance or job satisfaction. Examples of such goals are developing conflict resolution or stress reduction techniques and building collaborative coworker relationships. As with professional development goals, effective performance objectives are well defined, are measurable, and are clearly linked to specific job-related outcomes.
  
• Provide specific assignments to participate in or manage ongoing or future projects. When setting project-oriented goals, outline the scope of the role the employee is to play, list resources and completion time frame, and define the desired result.

Components of an Effective Objective
Objectives must be ones the employee has agreed to accomplish within a specified time. The goals should be specific and challenging but attainable. Identify everything that both the employee and manager need to provide to accomplish the goals as an objective. Each objective should have four parts:

1. State the desired achievement for task mastery or improved behavior.
2. Define the applicability of each goal to the function.
3. Specify the method of learning.
4. State the time frame for achievement.

When to Assess
Many companies tie development to performance appraisal. While it's true you need to set expectations before you can identify areas for growth, employee development is an ongoing process. Reviews should be scheduled as often as needed according to the support, advancement, and abilities of each employee.

Each job and organization will evaluate and measure its employees using a variety of tools. Some of the most common include:

• Biannual or annual performance standards/reviews/appraisals: These usually include quantitative and qualitative sections where both the employee and manager have opportunities to make remarks. They state expectations and goals. The employee's performance is measured against these goals at the end of the time period. Traditionally, these appraisals are directly tied to annual bonuses or pay increases.
  
• Budget and quota measurements: These include measuring a person's performance against budget expectations and quotas. Employees are evaluated based on how well they perform, and rewards are directly tied to performance.

Regardless of how you choose to evaluate employees, using a development plan customized for each individual will make the performance evaluation process easier and fairer and offer ongoing opportunities to provide coaching and feedback throughout the year, not just at performance review time. It also reduces the risk of surprise in the results for the employees.

The manager and employee will work on the development plan together, but the more involved the employee is in determining the areas to work on, the more committed that individual will be to accomplishing the goals. The objective is to create an environment that encourages continuous feedback from managers, which will help employees advance more quickly, achieve more, and avoid unnecessary problems and setbacks.

How Steve Jobs Saved Apple

When Steve Jobs returned to Apple in 1997, the tech company he co-founded more than two decades earlier was on the brink of failure. During the final quarter of 1996, Apple's sales plummeted by 30 percent. Microsoft was the dominant computer company in the market.

As Isaacson recalls in his biography on Jobs, a Fortune magazine story from that time said this of the company: "Apple Computer, Silicon Valley's paragon of dysfunctional management and fumbled techno-dreams, is back in crisis mode, scrambling lugubriously in slow motion to deal with imploding sales, a floundering technology strategy, and a hemorrhaging brand name."

Fresh off a partnership deal with Microsoft that injected Apple with $150 million, one of Jobs' first goals as CEO was to review the company's sprawling product line. What he found out was that Apple had been producing multiple versions of the same product to satisfy requests from retailers. For instance, the company was selling a dozen varied versions of the Macintosh computer.

Unable to explain why so many products were necessary, Jobs asked his team of top managers, "Which ones do I tell my friends to buy?" When he didn't get a simple answer, Jobs got to work reducing the number of Apple products by 70 percent. Among the casualties was the Newton digital personal assistant. Unfortunately, the cut-backs also resulted, in part, in a workforce reduction of about 3,000 employees.

"Deciding what not to do is as important as deciding what to do," Jobs says in the book. "It's true for companies, and it's true for products."

Moving forward, Jobs' strategy was to produce only four products: one desktop and one portable device aimed at both consumers and professionals. For professionals, Apple created the Power Macintosh G3 desktop and the PowerBook G3 portable computer. For consumers, there was the iMac desktop and iBook portable computer. (According to Jobs, the "i" emphasized that the devices were directly integrated with the internet.)

The move to a smaller product line and a greater focus on quality and innovation paid off. During Jobs' first fiscal year after his return, ending in September 1997, Apple lost $1.04 billion and was "90 days from being insolvent," Jobs says in the book. One year later, the company turned a $309 million profit.

Jobs' plan also laid the groundwork for Apple's continued innovation. The company introduced revolutionary products including the iPod portable digital audio player in 2001, an online marketplace called the Apple iTunes Store in 2003, the iPhone handset in 2007 and the iPad tablet computer in 2010.

RIP Steve Jobs

Entrepreneur Steve Jobs, co-founder of Apple Computer Inc., died Wednesday. He was 56.

Jobs' vision for a "computer for the rest of us" yielded a host of products and services that have revolutionized the tech industry, among numerous others. During his reign at the top of Apple, the company introduced the iPod portable digital audio player in 2001, an online marketplace called the Apple iTunes Store in 2003, the iPhone handset in 2007 and the iPad tablet computer in 2010.

While Jobs struggled with health issues including a pancreatic tumor and a liver transplant, Apple's products continued to resonate with consumers, driving mind-boggling profits for the company. Apple says it has sold more than 300 million iPods, over 100 million iPhones and more than 15 million iPad devices. The company has sold billions of songs from its iTunes Store.

Here's a collection of reactions of Jobs' death from fellow entrepreneurs, tech personalities and other notable figures:

Bill Gates, founder of Apple rival Microsoft:

"I'm truly saddened to learn of Steve Jobs' death. Melinda and I extend our sincere condolences to his family and friends, and to everyone Steve has touched through his work.

"Steve and I first met nearly 30 years ago, and have been colleagues, competitors and friends over the course of more than half our lives.

"The world rarely sees someone who has had the profound impact Steve has had, the effects of which will be felt for many generations to come.

"For those of us lucky enough to get to work with him, it's been an insanely great honor. I will miss Steve immensely."

Guy Kawasaki, entrepreneur, venture capitalist and former Apple chief evangelist

"May Steve rest in peace. My deepest sympathy to his loved ones. No CEO has done more for his customers, employees, and shareholders than Steve.

"He changed the world -- my world, your world, the entire world. His words to live by: 'There must be a better way.'

"You changed our lives, Steve, and you showed us that there is a better way. . .we will miss you."

Mark Cuban, Internet entrepreneur and billionaire:

"He was a once-in-a-generation mind. His ability to understand and translate pop culture was second to none. He will be missed."

Google co-founder Sergey Brin:

"From the earliest days of Google, whenever Larry and I sought inspiration for vision and leadership, we needed to look no farther than Cupertino. Steve, your passion for excellence is felt by anyone who has ever touched an Apple product (including the Macbook I am writing this on right now). And I have witnessed it in person the few times we have met."

AOL co-founder Steve Case:
"I feel honored to have known Steve Jobs. He was the most innovative entrepreneur of our generation. His legacy will live on for the ages."

Apple Board of Directors:

"Steve's brilliance, passion and energy were the source of countless innovations that enrich and improve all of our lives. The world is immeasurably better because of Steve."

U.S. President Barack Obama:

"By building one of the planet's most successful companies from his garage, he exemplified the spirit of American ingenuity. By making computers personal and putting the Internet in our pockets, he made the information revolution not only accessible, but intuitive and fun. And by turning his talents to storytelling, he has brought joy to millions of children and grownups alike. Steve was fond of saying that he lived every day like it was his last. Because he did, he transformed our lives, redefined entire industries, and achieved one of the rarest feats in human history: He changed the way each of us sees the world.

"The world has lost a visionary. And there may be no greater tribute to Steve's success than the fact that much of the world learned of his passing on a device he invented."

The overwhelming outcry of sadness, wrapped in accolades, for Jobs also flooded the Twittersphere.

Michael Dell, founder of Dell Inc.
@MichaelDell Today the world lost a visionary leader, the technology industry lost an iconic legend and I lost a friend and fellow founder. The legacy of Steve Jobs will be remembered for generations to come. My thoughts and prayers go out to his family and to the Apple team.

Richard Branson, Virgin Founder
@richardbranson RIP Steve Jobs. A truly great businessman. Inspiration to so many. A real Family man. He will be sorely missed.

Kevin Rose, founder of Digg.com
@kevinrose damn.. damn.. damn.. RIP Steve Jobs

Ben Kaufman, founder of Quirky
@benkaufman "Those who are crazy enough to think they can change the world, are the ones who do.". Thanks Steve. Your products started me on this path.

Gurbaksh Chahal, serial entrepreneur
@gchahal Thank You, Steve Jobs.

Robert Scoble, tech evangelist and blogger
@Scobleizer Rainbow over Silicon Valley. Steve Jobs RIP. @ Sunnyvale

Scott Heiferman, founder of Meetup.com
@heif Sad sad sad sad sad sad sad

Ashton Kutcher, actor, investor and entrepreneur
@aplusk We have all surfed on the wake of Steve Jobs ship. Now we must learn to sail, but we will never forget our skipper.

How to Get Funding From Friends and Family

Most entrepreneurs have learned that it's almost always quicker and easier to get cash from someone you know, rather than angel investors or professional investors (VCs). In fact, most investors "require" that you already have some investment from friends and family before they will even step up to the plate.

You see, investors invest in people, before they invest in ideas or products. Since they don't know you (yet), their first integrity check on you as a person is whether your friends and family believe in you strongly enough to give you seed money for your new idea. If they won't do it, they why would I as stranger invest in you?

Friends and family will likely not expect the same level of sophistication on the business model and financials as a professional investor, but they do expect to see certain things. Here is a summary of some key items to think about as an entrepreneur before approaching friends, family, or even fools:

1. Don't be afraid to ask, carefully
If you set around quietly waiting for someone you know to offer you money to fund a startup, you will probably have a long wait.

On the other hand, if you open every conversation with "I need money," you won't have any friends or any money. Practice your "elevator pitch," and end it by asking for the order.

2. Be upbeat and respectful
Nothing kills everyone's optimism and desire to help quicker than a negative or arrogant attitude.

If they are going to put cash into your company, chances are that they will expect to spend a fair amount of time together, either helping you or certainly discussing progress. Nobody likes a downer.

3. Be passionate about the idea
Friends and family will quickly detect your level of sincerity and thought behind the idea.

You need to convince them that you have been working on this vision for a long time, and have done the "due diligence" on all the potential knockoffs. Daydreams and "the idea of the moment" won't get much respect.

4. Demonstrate progress and your own "skin in the game"
Saying that you need money to start is not nearly as convincing as saying that you have built a prototype on your own dime, but need more to roll it out.

We all know people who can talk a good game, but never get around to building anything.

5. Ask for the minimum rather than the maximum
We would all love to have a million dollars of funding to "do it right" and build the company of our dreams. But your chances are minimal of finding someone who will give you that much to start.

Set some milestones for three or four months out, and show what you can do, then ask for more.

6. Communicate the risks, and write down the agreement
Be honest with naïve family members and friends about the inherent risks of a startup – at least 70 percent fail in the first five years.

Don't take money from family or friends who can't afford to lose it. Think hard about the consequences of a possible startup failure and the loss of their funding.

7. Show some incremental value along the way
Look for ways to get some traction with a minimal product, while you are still developing the main event.

In high technology, this is called "release early and iterate," which allows you to make corrections as you go, as well as adjust for the market changes. It also shows progress to early backers.

8. Network to build investor relationships before you ask for money
Having a real project, rather than just an idea, is a strong positive when networking for angels or VCs. Now you really have something to discuss, and real credibility as an entrepreneur.

Build the relationship first, ask for advice on a real project, then maybe money later.

9. Don't think of friends and family funding only as a last resort
Overall, don't think of friends and family funding only as a last resort. There are massive advantages, like sharing profits with friends and family, as well as the strategic credibility than can be gained from funding from someone you know, rather than from a professional investor.

I hope all of these points seem like common sense to you, and you wouldn't think of handling it any other way. Yet, I'm continually amazed at how often I am approached as a professional investor by strangers asking for a million dollars to fund an idea, without hitting even one of the above points.

We can all recount horror stories of families and friendships torn apart by money lost on someone else's speculative dream. In these cases both the entrepreneur and the funding partner are the fools. Don't be one.

Startup Mentor is a place for all the Startups to find their virtual mentors. The forum is dedicated to giving ideas to the aspiring entrepreneurs and the first generation entrepreneurs. If you fee that you can contribute to the community of entrepreneurs by providing your articles, opinions, analysis and case studies, please send an email to startupmentor@gmail.com

How to Hire Positive Employees for Your Business

No entrepreneur is an island. You were created to work with others in a positive environment.

Your business success depends on you attracting customers and employees with whom you work well together. Such cooperation challenges the familiar notions of achieving success by becoming a self-made person and pulling yourself up by your own bootstraps. Despite its familiarity, such a notion is simply a myth. You’ve been the beneficiary of working with others since before you can remember.

Do you remember your mother and father getting up at two o’clock in the morning to feed you? Of course not. Even though it happened night after night for months, depriving your parents of much-needed sleep, these gracious acts of compassionate kindness your parents offered just because they loved you slip through your memory.

There are other gracious acts of cooperation others have done for you that similarly slip through. All of these cooperative acts combine to make you who you are today -- a unique human being capable of a positive workstyle.

Cooperating completely with others presupposes that you are incomplete alone, but complete with others. Sometimes, our ego gets in the way of understanding this concept. Part of the challenge for entrepreneurs is that we are really good at so many and varied tasks that we buy the lie that we can truly do it all. The truth is if we really want to make our dreams come true, we must redefine our egotistical reality of "I can do it all" to "There is something I missed."

One of the most essential ingredients of working positively and cooperatively with others is that how much you think you accurately perceive in life, there is something you miss -- or some subject that someone else knows more about than you do.

No matter which direction your business is going -- up or down -- you can use some help. The good news is you have it. The universe is designed to partner with you, to provide resources beyond your control for your business’s well-being, including relationships with others who can help you.

The key to leveraging these relationships is to become the kind of person that you want to attract into your business life. You should be someone you would want to do business with.

Consider these questions in shaping yourself to attract positive business partners and clients:

1. What are my core values, i.e., those character traits that I want to exhibit in my business relationships? What would my family members say are my core values?
   
2. What are my life priorities--those matters in life that I consider most important not just in word, but in work behavior as well? How do my calendar and bank statement reflect these priorities?
   
3. What is my unique contribution to make in the world through my business and how do I live into it daily?

Just as "birds of a feather flock together," you literally attract people with whom you share core values and life priorities. For example, if you conceive your business more positively, you will attract similar people with whom you can grow your business--and whom you can also help in their lives and businesses. Those who resonate on this frequency are drawn to you because of your common business life pitch.

Conversely, if your business life is more negatively grounded, you find people coming into your business--whether as customers/clients, employees/suppliers--who are more of a negative persuasion.

Do you ever find yourself complaining about your customers? They don’t pay their bills on time, or maybe they’re constantly trying to get something for nothing. Who attracted them to your business?

What about your employees? Ever hear yourself saying, "You just can’t find good help these days" or "Nobody wants to want work anymore"? Who hired these employees?

Now stop, and ask yourself: "How am I attracting these people? What is there about me that attracts them, that pitches them in my direction?"

One of the greatest challenges in creating a positive workstyle is understanding that like attracts like. These people onto whom you shift responsibility for your challenges are in your work life because you chose them. You attracted them by way of your business’s core values, your business priorities, and your business’s unique contribution.

Once you perceive your work life in a positive light, then, because you are created to cooperate completely, you begin to attract others to your team who share your positive direction. Those who choose to work positive will find their way to you.

The people around you--customers/clients, employees/employers, family/friends, and vendors/suppliers -- are there for you to lean on when the weight of doing business is too much for you to stand alone . . . and when isn’t it? These people are your team.

The article is taken from http://www.entrepreneur.com/article/222548

The Top 10 Business Plan Mistakes

It’s been nearly seven years since I posted Top 10 Business Plan Mistakes on this site. Looking back and reading the post again today, I think the list holds up very well. Still, I can’t resist making a few changes. So here is my revised version for 2012, incorporating what I wrote back then that still holds true.

1. Misunderstanding the purpose: It’s the planning that matters, not just the document. You engage in planning your business because planning becomes management. Planning is a process of setting goals and establishing specific measures of progress, then tracking your progress and following up with course corrections. The plan itself is just the first step; it is reviewed and revised often. Don’t even print it unless you absolutely have to. Leave it on a digital network instead.

2. Doing it in one big push; do it in pieces and steps. The plan is a set of connected modules, like blocks. Start anywhere and get going. Do the part that interests you most, or the part that provides the most immediate benefit. That might be strategy, concepts, target markets, business offerings, projections, mantra, vision, whatever. . . just get going.

3. Finishing your plan. If your plan is done, then your business is done. That most recent version is just a snapshot of what the plan was then. It should always be alive and changing to reflect changing assumptions.

4. Hiding your plan from your team. It’s a management tool. Use common sense about what you share with everybody on your team, keeping some information, such as individual salaries, confidential. But do share the goals and measurements, using the planning to build team spirit and peer collaboration. That doesn’t mean sharing the plan with outsiders, except when you have to, such as when you’re seeking capital.

5. Confusing cash with profits. There's a huge difference between the two. Waiting for customers to pay can cripple your financial situation without affecting your profits. Loading your inventory absorbs money without changing profits. Profits are an accounting concept; cash is money in the bank. You don't pay your bills with profits.

6. Diluting your priorities. A plan that stresses three or four priorities is a plan with focus and power. People can understand three or four main points. A plan that lists 20 priorities doesn't really have any.

7. Overvaluing the business idea. What gives an idea value isn’t the idea itself but the business that's built on it. It takes employees showing up every morning, phone calls being answered, products being built, ordered and shipped, services being rendered, and customers paying their bills to make an idea a business. Either write a business plan that shows you building a business around that great idea, or forget it. An idea alone does not a great business make.

8. Fudging the details in the first 12 months. By details, I mean your financials, milestones, responsibilities and deadlines. Cash flow is most important, but you also need lots of details when it comes to assigning tasks to people, setting dates, and specifying what's supposed to happen and who's supposed to make it happen. These details really matter. A business plan is wasted without them.

9. Sweating the details for the later years. This is about planning, not accounting. As important as monthly details are in the beginning, they become a waste of time later on. How can you project monthly cash flow three years from now when your sales forecast is so uncertain? Sure, you can plan in five, 10 or even 20-year horizons in the major conceptual text, but you can't plan in monthly detail past the first year. Nobody expects it, and nobody believes it.

10. Making absurd forecasts. Nobody believes absurdly high “hockey stick” sales projections. And forecasting unusually high profitability usually means you don’t have a realistic understanding of expenses.

10 Habits of Effective Startup Mentors

1. Always start by defining the fundamental idea behind a product or service:

What is the problem they are solving?

Who is the customer?

How they are solving the problem or meeting the need?

Make it as clear as possible, 1 sentence max.

2. Prioritize the startup’s biggest risks

You want teams to priorize their biggest 2 or 3 risks and the assumptions for each. The key is making sure the team is looking across all aspects of the business:

What is the business model? (Who pays for the product, how, and do they have money?)

What is the market size? Are their expectations of market size realistic?

Who is their competition and why are they better?

What are their guesses for customer acquisition?

Are their any technical risks to creating the solution?

3. Get practical on the tactics to empirically mitigate risks

For the identified “biggest risks”, drill into the specific tactics they will use to empirically validate a way to mitigate these risks. Ask yourself:

Will those tactics deliver useful data to validate or invalidate assumptions?

Can the tactics be streamlined in any way?

Can you come up with any other test-tactics that would benefit their process?

4. Use your network to find them potential customers

Think about how you can facilitate their tactics — this is especially important when the team needs to get to an unusual type of customer. Can you make an introduction and get them on the phone with someone? Are you friends with someone who could? External people often are happy to help.

5. Challenge, play devil’s advocate, and poke holes in arguments

Don’t shy away from tough questions. Force the team to stress-test their assumptions and stretch their thinking.

6. Let the team come to its own conclusions

Never put things forth as an answer or fait accompli. Do not hesitate to point out risks, competitors or precedents you have seen before, but make the team come to a conclusion themselves after reviewing their learning.

7. Less mentorship may be better

Rove around but be careful how you interrupt teams. You can often quickly tell if a team is struggling or busily productive with just a couple questions. If the former, let them execute. If they seem to be struggling, or haven’t gotten out of the building enough, then be more forceful.

8. Don’t spoon feed, keep feedback crisp

The teams have a lot to do in a short period of time, so manage your interaction so that it remains high-impact and efficient. Don’t be afraid to politely but firmly cut someone off who wants to spend a lot of time explaining their great solution and all the features.

You want to keep the team moving. Sometimes it makes sense to speak to team members individually or in smaller groups so that they can divide and conquer. Prioritize and break up your own mentoring as needed — you do not need to be comprehensive in one sitting.

9. Collaborate with other mentors

If you are feeling stuck, or want help coming up with more efficient tactics, don’t hesitate to pull in another mentor. No one has all the answers, and sometimes it can be really tricky to decide what advice to give. However, if you pull in another mentor, brief them first yourself and don’t make the team do the entire download process again.

Common instances when you might want a second opinion:

When a team struggles with a pivot/leap

When a team is internally conflicted on priorities

When your gut tells you that their tactics will be low-return, but you don’t have better ones coming to mind

10. Be a mentor, not a CEO

Remember that you are a mentor, not a team lead. Participants go through Lean Startup Machine as much for the process as anything. Reading about “lean startup” is fine and good, but this stuff only sinks in when you actually start to put the ideas into real practice. They might need to be pushed to get out of their comfort zone, but teach them to fish — don’t give them the fish.